+44 1794 230 230 sales@impactcallcentre.co.uk


PCI DSS Level 1 Certified

We’re there for your customers when they need you most – 24 hours a day 7 days a week.

UK Outsourced Payment Handling PCI Call Centre



As a payment processing call centre being PCI DSS Level 1 Compliant is vital for the data protection and security of our partners and their valued customers.


When choosing a reliable contact centre to handle and manage payments on your company’s behalf, the security of your merchant account and that of your own PCI compliance is directly related to the service provider you have chosen to represent your company.

Impact Call Centre is PCI DSS Level 1 compliant and audited annually by a external Qualified Security Assessor (see our Attestation of Compliance AoC) – one of a very few outsourced UK call centres on the Visa Europe Merchant Agent List.

Already outsourcing to a call company? Make sure you know what service level your company is at. If you’re outsourcing to a contact centre handling over 300,000 transactions per year, Visa and Mastercard insist on Level 1. Don’t take the risk of accepting anything less than a Level 1 PCI DSS Certified Service Provider!

Level 1 Service Provider

As a telemarketing company that handles and manages payment calls, our approach to PCI compliance enables your customers to give their card details directly to our agents over the phone.

Call centers that transfer the customer to an automated payment system inevitably increase the risk of the order process being abandoned and losing the sale.

It also means we can use our clients’ own web portals for taking payments which isn’t feasible using automated solutions. We’re the telemarketing company of choice.

eCommerce Call Centre Specialists

We specialise in all forms of eCommerce and retail. Whatever your form of business, with Impact as your partner you can rest assured that all payments are handled in a strict and secure environment. We invite companies interested in our services to come visit us and see for themselves why our call centre is so different from those of our competitors. We’ll always look to promote your business in a positive way so that your customer experience improves and sales are able to grow successfully.

Verified by Visa Sales & Customer Service Contact Centre

If you are outsourcing to a telesales company handling over 300,000 transactions per year, Visa and MasterCard insist on a Level 1 PCI Compliance. All of the top call centres in UK should comply and Impact has you covered.

Contact Us

We’re ready to talk to you and describe how our contact centre services can help. Please get in touch by phone or email, and we’ll show you why having Impact as your professional partner is the right choice for any business that is looking to grow and wants to maintain its reputation.

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