+44 1794 230 230 sales@impactcallcentre.co.uk


PCI DSS Level 1 Certified

We’re able to be there for your customer’s when they need you most 24 hours a day 7 days a week.

UK Outsourced Payment Handling Call Centre



As a payment processing call centre being PCI DSS Level 1 Compliant is vital for the data protection and security of our partners and their valued customers.


When choosing a reliable contact centre to handle and manage payments on your company’s behalf, the security of your merchant account and that of your own PCI compliance is directly related to the service provider you have chosen to represent your company.

Impact Call Centre is PCI DSS Level 1 compliant and audited annually by a external Qualified Security Assessor – one of a very few outsourced UK call centres on the Visa Europe Merchant Agent List.

Already outsourcing to a call company? Make sure you know what service level your company is at. If you’re outsourcing to a contact centre handling over 300,000 transactions per year, Visa and Mastercard insist on Level 1. Don’t take the risk of accepting anything less than a Level 1 PCI DSS Certified Service Provider!

Level 1 Service Provider

As a company that handles and manages payment calls, our approach to PCI compliance enables your customers to give their card details directly to our agents over the phone.

Solutions that transfer the customer to an automated payment system inevitably increase the risk of the order process being abandoned and losing the sale.

It also means we can use our clients’ own web portals for taking payments which isn’t feasible using automated solutions.

If you are outsourcing to a contact centre handling over 300,000 transactions per year, Visa and MasterCard insist on a Level 1 PCI Compliance.