Impact Call Centre remains fully operational via our homeworkers and the safety of our employees and the public is very important to us.
Call us to find out more about our current restructure, our services and how we can help you during these unprecedented times.
24/7 Outsourced UK Call Centre
We are specialists in a wide range of sectors and our dedicated teams will deliver the best customer experience. Flexible and scalable, always ready, day and night, we’ll work with you to build the right solution for your business requirements. We have a proven track record of helping our clients’ businesses grow in size and profitability whilst improving customer loyalty.
We are a customer centric call centre, helping companies grow by building effective relationships and improving the customer experience.
24/7 Support Lines
Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.
Improve the Customer Experience
Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.
Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.
Leave it to Professionals
Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.
Very simply, our service is separated into two distinct disciplines – sales and customer service – each having their own dedicated teams. If there is a project you’d like to discuss, let us know. If it involves picking up the phone we can do it!
Inbound & Outbound
First-class training is at the heart of our sales process. We know that in order to grow your business, we must know how to sell and also understand the products and services we are talking about. We don’t believe in simple “order taking” – we’ll actively promote your business and generate improved revenue and profitability for you as standard.
Inbound & Outbound
Our dedicated customer service teams are skilled at resolving the most complex of problems (often working in conjunction with you and your suppliers). Great customer service is built on our ethos of “one call resolution” – and even where this isn’t always possible, we’ll always aim to keep your customer informed.
We create positive, emotional experiences that help drive customer loyalty.
More services to cover your needs
Need more? We offer a wide range of diverse solutions depending on your company’s requirements.
Email, Web Chat & Social Media
Stay up-to-date with the way your customers contact your business with our email, chat & social media support. call center
We have a comprehensive warehousing and despatch business ready to cater for your direct commerce needs – web, tv, direct mail or press. callcenter
We understand there may be times you need help answering all your calls in a timely fashion. Ask us about our overflow call handling. Telemarketing companies
You may already have a great call centre but customers need you after hours too. Our out of hours call handling allows you to stay open.
Studies have shown consumers prefer to contact a business by phone as they believe it is the most effective method for a quick response.
As an outsourcing company we work with many different sectors and provide bespoke solutions based on your company requirements.
Whatever your sector we’ll work with you to build the best solutions to ensure the best customer experience.
ECommerce – Webshops – Etailers – Homeware – Fashion – Industrial – Grocery – Health & Beauty – Sporting Goods – Technology
Suppliers – Manufacturers – Business Services & Solutions – Technology – B2B Telemarketing
Exceeding expectations through human connections.
Inbound & Outbound
All our staff are trained to the highest standard through our Academy Training Programme. This ensures that not only do we produce the best possible results, we will maintain a level of performance that is rarely matched in our industry through continuous quality sales and product training.
PCI DSS Level 1 certification means that we are able to take your payments in a strictly controlled and managed environment.
Our outsourced telesales services include quality reporting and data collection techniques, we’ll work hard to ensure that you have the information you need to make the right marketing decisions.
Inbound & Outbound
Like our sales team, our customer service staff spend a significant amount of time in training. This ensures that we provide a consistent message whilst working hard to maintain your brand image and reputation. Not everything goes to plan – which is why our clients provide customer service – but with Impact as your partner, you know we have your back covered.
Keeping our customer service teams separate from the sales department means we use each agent’s skills and ability to the maximum.
We’re ready to talk to you and describe how our contact centre services can help. Please get in touch by phone or email, and we’ll show you why having Impact as your professional partner is the right choice for any business that is looking to grow and wants to maintain its reputation.
Frequently Asked Questions
Can't find what your looking for? Still have questions about outsourcing with us? We understand that choosing the right partner is a big decision that takes time and consideration. Whatever the question, please send us an email and we will respond as soon as possible.
What is your payment security process?
We are PCI DSS Level 1 compliant which ensures that our payment processing service is amongst the most secure for "over the phone" card chargings. We are audited every year by a external qualified security assessor to ensure the safety of your customers' data.
How much will it cost to outsource my business calls to you?
Every project solution we create for our partners is bespoke and built around their needs. The best thing to do is to contact us with a description of your requirements and with that we can set up a proposal based on your company needs. Our systems allow us to know exactly what our agents are doing all the time, and this ensures that you are only charged for the time we spend working for you.
outsourced call centre pricing uk
Can you integrate with my systems and input customer data for me?
With full in-house IT services, if it's possible to integrate with your systems, then we can do it.
I have never outsourced before and am not sure how. Do you provide assistance in this process?
You can trust us to look after your needs - our project management team will ensure that we have all points covered before we start to communicate with your valuable customers, and once we are up and running, you'll be able to concentrate on running your business.