As an outsourced UK call centre, we specialise in a wide range of sectors and provide bespoke services designed with the client at the heart of everything we do. Flexible and scalable, we will work with you to build the best solution for your business requirements. We are more than just ambassadors for your company; consider us your professional partner. Impact builds great customer and client experiences by delivering a World Class Service every step of the way.
What makes us different ?
Passionate, bespoke, dynamic service provided by an SME contact centre with big contact centre knowledge, investment and capability. We believe our make-it-happen attitude, world class service and our desire to provide value for money to all our clients sets us apart from other service providers.
We insist on continuous improvement, driven by constant consultation from a team committed to help and support. This enables us to measure and analyse our ability to exceed the ever higher levels of service, flexibility and responsiveness that our clients demand.
Impact serve multiple clients with widely differing needs and ever changing requirements. Our in-house team of software developers, data analysts and networking specialists ensure the highest level of flexibility allowing us to respond quickly, efficiently and cost-effectively to new and evolving business processes.