+44 1794 230 230 sales@impactcallcentre.co.uk

Make an Impact

Looking to outsource company calls to a reliable contact centre? Call us today to discuss your company project requirements and see if Impact is right for you.

24 hours 7 days a week

We are able to be there for your customers when they need you most, 24/7 hour customer service solutions.

Our Capabilities

We specialise in a wide range of sectors and provide bespoke services designed with the client at the heart of everything we do. Flexible and scalable, we will work with you to build the best solution for your business requirements. We are more than just ambassadors for your company; consider us your professional partner.  Impact builds great customer and client experiences by delivering a World Class Service every step of the way.

DRTV sales

We are DRTV professionals and can help enhance your offer and sales process to maximise conversion rates and revenue.

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Telesales

All areas of telesales is our forté with B2C and B2B experts.

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Continuity Programmes

Establishing a loyal customer base that loves your products and services is the key to any successful business.

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Order lines with upselling

Increase your average order value with our dedicated and experienced sales team.

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Customer service

As a specialist customer service call centre, we invest heavily in training our agents to ensure the service we give your customers is world-class.

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Telemarketing

As a highly professional, experienced telemarketing company we work closely with you to fully understand your products and services.

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Market Research and Surveys

Whatever your requirements, our professional team of market research specialists ensure you receive a fast, flexible and accurate service.

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Lead Generation Services

We gain a thorough understanding of your business, your goals, your USP, your target audience and your products prior to go-live using highly skilled agents.

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Appointment Setting

Our knowledgeable appointment setting agents are well practised and will proficiently represent your business.

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Charitable donations

Ensure all donations are carefully and sensitively managed.

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Bookings

If you or your organisation has run any kind of event, you already know that along with the simple bookings, there are numerous queries to deal with and questions to answer.

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Post order management

Our large customer service team deal with a range of products or services, resolving queries using extensive product knowledge, interpersonal skills and process.

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Technical support, warranty and claims procedures

Customers find it frustrating when a new product doesn’t work. We’re available 24 hours a day, seven days a week to ensure you have that critical out of hours and weekend cover.

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Data Collection and Database Cleansing

We offer a wide array of database cleansing techniques and work with you to find the best solution.

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24-hour operation

Research shows that many buyers browse websites for products or services in the evening and weekends and then want to speak to someone.

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What makes us different ?

Service

Passionate, bespoke, dynamic service provided by an SME contact centre with big contact centre knowledge, investment and capability. We believe our make-it-happen attitude, world class service and our desire to provide value for money to all our clients sets us apart from other service providers.

Target Driven

We insist on continuous improvement, driven by constant consultation from a team committed to help and support. This enables us to measure and analyse our ability to exceed the ever higher levels of service, flexibility and responsiveness that our clients demand.

Technological Advantage

Impact serve multiple clients with widely differing needs and ever changing requirements. Our in-house team of software developers, data analysts and networking specialists ensure the highest level of flexibility allowing us to respond quickly, efficiently and cost-effectively to new and evolving business processes.

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Whatever your outsource call centre requirements – talk to the team at Impact today!