Call Centre Jobs & Careers

We are always looking for talented call centre specialists to join our growing UK call centre. If you are ambitious and dedicated to excellence, we would love to speak to you about our exciting call centre jobs. Find out more about joining Impact and developing your career today.

Our call centre specialists are truly valued members of the Impact team; they interact with our client’s customers and deliver the world-class call centre services that we are known for. Not all call centre jobs are equal: At Impact we strive to create exciting and fulfilling call centre career opportunities that go beyond a typical call centre job. Our teams work with some of the UK’s leading brands providing customer service and sales support. If you thrive in a fast paced and dynamic work environment, you will feel at home in one of our teams. We offer competitive pay and a supportive environment where you can thrive and develop your career. Whether you are working at another call centre or are completely new to the sector, we would love to discuss our current opportunities with you.

So, why should you apply to join Impact? We are one of the largest and most established call centres in the UK. Our successful teams have earned a great reputation for providing outstanding results and delivering world-class services to clients. At Impact, we love celebrating success and provide an inclusive and supportive work environment where every employee can thrive. You will learn valuable and in demand skills related to your chosen specialism, whether that is customer service or sales. We will help you develop your skills, gain valuable experience, and advance your career. Every valued member of the Impact team is provided with complete support and on-going training to help them reach their full potential.

Career Progression Opportunities

If you are eager to develop and progress, then we want to support you and drive your career forward. Take your skills to the next level with our internal six tier graded career progression pathway. At Impact we are always looking to raise the bar and fight complacency, and we know that our call centre specialists are always looking to progress too. We actively promote from within, supporting each and every employee to become our next team leaders and managers. Many of our current management team have been promoted from within the company and a significant number have worked at Impact for several years. If you are ambitious and looking to progress your career, Impact could be a great place for you.

Career progression doesn’t just consist of having opportunities. We are passionate about supporting our valued employees to progress with a comprehensive range of learning in the workplace schemes. At Impact, we partner with local colleges and universities to provide everything from apprenticeship right through to degree level qualifications. We encourage everyone to work towards reaching their full potential and advancing their career so they can be successful and at their best.

Current Call Centre Career Vacancies

We currently have the following call centre job vacancies at Impact. If the role that you are looking for is not listed, it is still worth getting in touch with us at [email protected]. We are always looking for people to join our growing call centre and the role that you are looking for may be able to be accommodated or could become available in the future. We love hearing from passionate people and discussing their career plans, so why not get in touch with our HR team?

Inbound & Outbound Customer Service Jobs/Careers

Our customer service team is a thriving and busy hub in the call centre. We are always looking for customer service advisors for inbound and outbound customer service. The Impact customer service team delivers world-class customer service to some of the UK’s leading brands. Discover the latest inbound customer service advisor and outbound customer service advisor job vacancies below.

Inbound Sales & Outbound Sales Jobs/Careers

Our sales team is a fast paced and results-driven department in the call centre. We regularly look to recruit driven and passionate sales professionals to join our sales team. The Impact sales team delivers exceptional business results to some of the UK’s leading top brands. Discover the latest call centre sales, inbound sales jobs and outbound sales job vacancies below.

Customer Service Executive

Customer Service Executive

Full Time

Day & Evening Shifts

Find Out More

Why people love working at Impact

Impact is passionate about creating and maintaining a supportive and productive work environment for every employee. We have a strong culture of care for our team and are always looking for new ways to support and nurture the future talent of the call centre sector. Our people are our greatest asset, and we will always value and invest in our team. Whether that is in extra training, employee rewards or a welcoming office environment.

Call Centre Jobs

The Culture

At Impact, we have a culture of care which covers every aspect of our business, from our employees and partners through to our customers. We look after our employees, so they are in the best position to look after our customers. Our culture is based on delivering world-class services based on strong values and working in partnership with everyone involved in the process.

No Surprises With Clear Communication

We ensure that there are no bad surprises for our teams by communicating clearly and letting everyone know where they stand. You can expect good clear communication and any support required to help you not only meet but exceed expectations.

One Team

Our team means everything to us at Impact. When our team is working well, we all succeed and can enjoy the rewards that success brings. By starting a call centre job/career and joining Impact you will be part of one big community of friendly, supportive and fun people. We want every employee to feel at home at Impact, whatever their role may be.

Celebrating Success

We have a positive work environment that fosters achievement and supports employees to reach their potential. At Impact we love seeing people doing the right things and supporting them with an encouraging environment. If you go above and beyond, you will be recognised, and we will celebrate your success.

Flexible Working – Including Working From Home Opportunities

In the modern workplace, success is not determined by how and when we work. We are true advocates of flexible working and schedules. Many of our employees can choose to work wherever they work best, whether that is in the office or at home. We will work with you to find the best schedule to meet your needs with days, evenings, weekends and part-time working all available.

Working With Leading UK Brands

We are proud that our valued clients include some of the UK’s leading best brands. Our teams enjoy working with recognised organisations across a range of sectors. This creates incredibly fulfilling yet challenging work for our call centre specialists. No two days are the same at Impact, so you can expect to enjoy a varied workload.

Exciting Perks

Celebrating success is a key part of the Impact culture and we love rewarding our employees for the great results that they deliver every day. To reward our team we offer an exciting range of perks. We don’t offer typical call centre jobs or typical perks, so get ready for the great range of perks and incentives below.

OUR CALL CENTRE JOBS PERKS

Exciting Career

Whether you are an experienced call centre specialist or new to the sector, we will provide you with a competitive salary and career progression opportunities. At Impact, we want everyone to be able to enjoy an exciting and rewarding career.

Pension Scheme & Credit Union

Many of us worry about the future and want to know that our financial future is secure. At Impact we have an auto enrolment pension scheme and have partnered with a credit union to help you save up for your next big purchase or a rainy day.

Uncapped Commission & Bonus

The sky really is the limit when it comes to commission and bonuses. If you are great at what you do, you can earn more! We love paying bonuses to employees in all customer service and sales roles, based on performance and quality.

Employee Discount Scheme

We all love some retail therapy and going to the movies, what we don’t love is the cost of enjoying it! Our employee discount scheme has discounts on everything from holidays and clothing to our clients’ products! You could save thousands!

Maintain A Healthy Lifestyle

Maintaining a healthy lifestyle is a challenge that we all face. Fortunately, it just got easier and significantly cheaper! Get fit with a free gym membership or our bike to work scheme. We also offer free eye tests to all our employees.

Complimentary Refreshments

When you are working in the office, we will keep you fuelled throughout the day. We have something for everyone, whether you are a coffee connoisseur, tea fanatic or hot chocolate fan, you can enjoy great drinks all day long at Impact.

Training & Coaching

We help each and every employee to reach their potential with world class training and coaching. Our teams will help you develop all the skills that you need for your role and for living a successful life too.

Employee Assistance Program

Life involves day to day stress that can be difficult to manage. Our assistance program provides professional assistance to help you manage or resolve a range of personal issues. We also have an in-house professional Wellbeing Advisor.

Regular Charity Events & Staff Parties

We love helping others while also making memories and having fun. Impact hosts a range of charity events and parties throughout the year, including our fabulous January party! Business doesn’t have to be boring; it can be fun and exciting!

Exciting Incentives And Prizes

Who doesn’t love an exciting incentive or great prizes? We host frequent team building competitions and fun days at Impact. There are some great prizes available so get ready for exciting fun days at Impact. You may win a great prize!

Easy Travel To Work

If you are working in the office, we have made commuting simple for you. Our call centre is located in Romsey, Hampshire within easy access to good road links, with free onsite parking, and Romsey station for those that choose to take the train to work.

Be Yourself

We believe in individuality and everyone being able to express who they are in a supportive and welcoming environment. Let your personality show and be comfortable among your colleagues. We also have a relaxed dress code including the wearing of shorts for when the sun is out!

GOOD WITH PEOPLE

Get In Touch About Our Call Centre Jobs & Careers

We love hearing from passionate people who are looking to develop or start a career in the call centre sector. Why not tell us about yourself and all the great things that you do? Our friendly and professional HR department would love to hear from you. It’s easy to apply online for one of our advertised vacancies on Indeed or get in touch to introduce yourself, so you are the first to hear about any exciting new roles that we may have in the future.

To apply online, email your CV and covering letter telling us why you would like to work with us, and which position you are interested in to: [email protected].

Where We Are

Impact Call Centre is located at Impact House in Romsey Industrial Estate. We are a short 5-minute walk from Romsey train station and only a 10-15 minute train journey away from Southampton Central train station. For drivers, we have ample free on-site parking. For those that are looking to work at the office, it is an easy commutable distance from Southampton, Winchester and Salisbury. If you live elsewhere within easy commute, we would still love to hear from you as many of our advertised vacancies are suitable for working from home after office based training.

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Impact House, Unit 7,
Romsey Industrial Estate,
Greatbridge Road,
Romsey, Hampshire SO51 0HR