Inbound Sales

Most consumers believe that calling a business is the most effective method of communication for a quick response. Our inbound call centre can help your business answer incoming sales calls professionally.

Inbound Call Centre Sales

When customers call your business, are you ready to answer them? When a customer is ready to buy from your business, they will expect their call to be answered quickly and professionally. If it is not, you could easily lose a sale to a competitor. If like many businesses, you are busy with your day-to-day operations and unable to answer calls in the way that you would like to, at all times, our professional sales call center is ready to interact with your customers and improve your sales.

Customers should be able to interact with knowledgeable and engaging salespeople every time they call your business. Our inbound sales team are highly experienced at answering all types of sales calls. They demonstrate empathy, product and service knowledge to generate exceptional results for your business. Our sales teams are trained to create positive, needs-based experiences by building strong customer connections that help drive customer loyalty.

World Class Inbound Call Centre

Our world-class inbound call centre is ready to help you respond to and make the most of inbound sales enquiries. We are trusted by respected national brands as one of the leading UK inbound call center companies. By choosing Impact as your inbound sales partner, you will be in great company with some of the UK’s best brands including one of the UK’s largest airports and a world leading memory foam mattress manufacturer.

Impact is trusted by national brands due to our industry-leading combination of great people, processes and systems. We continually invest in training our inbound sales team through our tried and tested internal training programmes. Our inbound team work within a selling structure that promotes a soft yet effective sales conversation, rather than a pushy and scripted interaction. The soft and structured approach to inbound sales results in engaging and meaningful customer interactions that create long-term customers for your business.

Our experienced team will work with you to achieve ambitious sales targets and whilst we are not afraid to be measured, it is the quality of sales, as well as the quantity, that is important to us. Fortunately, your business and its customers will never encounter a hard sell approach with us. Instead, we focus on an intelligent approach that satisfies customer needs. We often say “how can we raise the bar?” as we always strive to identify opportunities for continuous improvement and increased sales for our clients.

Our inbound sales call center is ready help your company grow, improve customer loyalty, and achieve your business goals. Why not get in touch with our team to discuss your requirements today?

E-Tailing and
E-commerce

Inbound sales calls play a surprisingly important role in the sales journey for e-commerce businesses. While most – but not all – customers will place their order online, they may want to request further information before they complete the all-important final step. As sales are at stake, it is essential that your customers can always reach someone with the necessary product knowledge and expertise to confidently respond to their request. Our inbound sales specialists are extensively trained to develop the necessary skills and gain unrivalled product knowledge that will delight your customers. They will receive exceptional customer service in every interaction, so they are in the best possible position to transact with your business.

We are trusted by national e-tailing and e-commerce brands to handle inbound sales enquiries and customer service requests. Delighting customers and securing valuable sales is what our inbound sales team do every day. We are always focused on delivering the very best results for our customers and overcoming any challenges that we encounter along the way. Why choose anything but the best inbound sales partner for your business and its valued customers?

eTailing and eCommerce Customer Service

DRTV

DRTV is a demanding area of inbound sales that requires a professional and structured approach to be successful. Impact has several years of DRTV expertise that spans a diverse range of brands. As a PCI DSS level 1 compliant call centre we can take DRTV orders and the required payments securely and professionally over the phone, so your business doesn’t have to worry about the implementation and on-going cost of compliance and infrastructure considerations that this entails. Our inbound sales teams are trained in-house using a collection of industry leading training programmes to prepare them for the fast-paced DRTV world. We have an excellent track record of professionally taking DRTV orders for national brands and shopping channels.

Our inbound sales team are ready to help you increase sales. Impact’s inbound sales specialists are adept at increasing the average order value with intelligent upsells and cross-sells. We are able to do so even if the adverts do not include full pricing information. DRTV clients need to know all about the success of their adverts, we have the necessary technology to effectively measure opportunities and sales generated from specific adverts. If you are looking for a DRTV partner, speak to our friendly team.

DRTV Inbound Sales

Newspaper Ads & Catalogue Orders

Newspaper adverts and catalogue orders remain a key source of valuable sales for many businesses. Even if you have a good website and a winning online presence, some customers still prefer to interact over the phone after seeing a more traditional newspaper or catalogue ad before before placing an order. Our inbound sales team are experienced at interacting with customers that originate from newspaper ads, catalogues and other print publications. Each of our sales agents places an emphasis on meeting customer needs and providing exceptional customer service from our established inbound call centre. We have all of the necessary tools and techniques to transform inbound customer calls into valuable sales and profitable long-term customer relationships.

Our inbound sales specialists employ varied sales techniques using an adaptive approach to suit the customers they are interacting with and the products on offer. Many campaigns lend themselves to simple upselling and cross-selling, which increases the average order value without compromising the initial sale. Whether you are looking for inbound sales support for newspaper ads, catalogues or other print publications, our inbound call centre is ready to help.

Upselling &
Cross-Selling

Upselling and cross-selling opportunities can help your business to supercharge its sales and boost profitability while also helping customers find additional products or services that are of interest. When upselling and cross-selling techniques are employed correctly, your customers will feel that they have experienced excellent customer service. They will recognise that you are helping them find additional items that they are interested in but may not have considered. Executing upselling and cross-selling techniques correctly requires specialist expertise and the ability to accurately judge customer interactions in real time. Choosing Impact as your inbound sales call center is a great way to achieve this without worrying about pushy sales approaches that disengage customers.

If there is an opportunity to encourage a customer to purchase an additional item or upgrade their purchase, our agents are skilled at identifying them. They draw on years of sales experience and expertise gained during our world-class training programmes to make the right call. If your business is not making the most of its sales opportunities, our specialists are well placed to deliver great results with our non-pushy and no-pressure upselling and cross-selling techniques.

Your business deserves only the very best inbound sales partner to drive sales and customer loyalty. If you have ambitious sales targets, our world-class team can help you meet them. Call us on 01794 230 230 or complete our contact form to discuss your requirements with us.

Over phone card payment

Secure Call Centre
Payment Processing

We are proud to be a PCI DSS level 1 compliant call centre that adheres to the highest data protection and security standards. The security of our partners and their valued customers is a top priority for us. Our inbound call centre’s PCI DSS level 1 compliance places us within a handful of UK call centres. It allows us to securely take card payments over the phone without relying on an automated payment system. Your customers can simply provide their card details to any of our inbound agents over the phone. By choosing Impact, you customers will not have to encounter the frustrating experience of using an automated payment system. As a business you can reduce the risk of order abandonment and lost sales, which is common with automated payment systems.

When it comes to secure call centre payment processing, your business will want to rely on the most secure and convenient option. Our PCI compliance call center can securely take payments using your own web portals, which may not be feasible when using automated solutions. If safeguarding data is a priority, we are the perfect partner.

Management

Intelligent Inbound Call Peak Management

Call peaks are a common feature of many inbound sales campaigns. They require an effective management approach to ensure that calls are answered in a timely manner and customer service levels are not compromised. At Impact we consider effective peak management as an essential part of our service. We strive to answer all calls within a short period of time to deliver the best possible ROI for our clients. In order to achieve good answer rates, we organise our inbound sales agents into overlapping, fully trained teams. This helps us effectively respond to peaks as agents can be reassigned between teams in response to call demand. Our approach ensures that we have a sufficient number of agents to take orders and delight your customers.

Whatever the cause of the peak, whether it is intensive sale periods or planned marketing campaigns we are ready to handle them. Our teams ensure that your customers are able to enjoy a great customer experience – even during peak demand.

CHANNEL

Exceptional Product Knowledge

Customers are likely to trust inbound agents that understand the products/services that they are interested in inside and out. Our inbound sales teams are trained extensively to gain an expert level of product knowledge. At Impact we do not follow restrictive and prescriptive scripts. Instead, our inbound agents receive specific training for each new client that joins us. To deliver exceptional customer service, calls are only routed through to agents that have received client specific training. We are incredibly passionate about great customer service and do not compromise on quality. Whenever an agent answers a call for a specific client, they will have all the knowledge required to confidently assist the customer. The result of our approach is exceptional product knowledge and customer service.

Product knowledge has the potential to win or lose an inbound sale. Our diligent approach to agent training ensures that sales are not lost due to poor product knowledge or customer service. We instead strive to create happy customers that will return to your business.

COMPREHENSIVE

Structured Selling For Inbound Sales

Structure is essential if your business is looking to deliver a consistently excellent customer experience. We use a structured, needs based, sales process with a step-by-step method for handling and processing transactions at our inbound sales call center. From the point of purchase to the point of delivery, our proven process ensures that customers get the products that they want while enjoying a world-class customer experience. This seamless and professional approach is able to deliver excellent sales results for clients across a diverse range of sectors. Our selling process is customised to suit the products or services that are being sold and the brand that we are representing. If you are looking for an inbound call centre company with a professional approach, we could be a great fit for you.

Structured selling requires a skilled and experienced team of inbound sales specialists to deliver great results. Our team have developed and executed successful structured selling processes for national clients. Find out how we can help your business not only meet but exceed your ambitious sales targets.

If you are looking for an inbound call centre with the expertise and experience to deliver excellent results, get in touch with us. Our professional team is ready to help you. Call us on 01794 230 230 or complete the contact form below.

We Are Trusted By National Brands

If you choose to partner with Impact, you will be in great company with some of the UK’s leading brands. Impact is trusted by national businesses across a diverse range of sectors many of which have used our expertise in customer service, sales and pick & pack fulfilment. Discover more about how we have helped with their business requirements in our case studies section.

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Impact House, Unit 7,
Romsey Industrial Estate,
Greatbridge Road,
Romsey, Hampshire SO51 0HR