Do you need the assistance of an outbound call centre that can help grow your business and build relationships with your customers? Well, look no further than Impact Call Centre. We have a team of professional handlers that can connect with your customers 24 hours a day, seven days a week. To find out more about what we can do for you, give us a call on 01794 230 230.
Build Your Business with Outbound Sales Calls
In order to craft a long-lasting relationship with your customers, you need to be able to have direct contact with them. Not only so that you can inform them of your products but to give them support in their purchasing process. Here at Impact Call Centre, we specialise in two main categories, telesales and outbound customer services.
We also offer inbound services, making us the obvious first choice in your search for an outsourced call centre. As mentioned, we can take care of your sales calls in a bid to drum up more business for your company. As an outbound call centre, we can arrange a package with you that includes us contacting your customers directly.
However, we will only conduct this part of the service if the customer has chosen for your company to get in contact. You can put your full trust in our agents here at Impact Call Centre as each and everyone is trained to know your products and services inside out. If you hire us for outbound sales calls, we can help with the following:
- B2B Sales
- Product Recall
- Continuity Programme
- Gathering Re-orders
- And More!
Outsourced customer service is also an element that we specialise in, so you can rest assured that support for your customers is only a phone call away. Our outbound customer services are in place to help you in any way we can. Our call agents are well versed in all aspects of GDPR, so we can make sure that you stay within the guidelines during call campaigns.
We Can Handle and Manage Payments
Here at Impact Call Centre, we are PCI DSS Level 1 compliant and are one of a handful of outsourced UK call centres listed on the Visa Europe Merchant Agent List. We are an outbound call centre that is authorised to accept payments over the phone. In fact, our PCI compliance allows customers to give their card details directly to our agents.
Other call centres give customers an automated payment system, which can present a few risks. It is more likely that a process will be abandoned in this manner as a result of the system. With us, risk is eliminated! From outbound sales calls to customer service and payment management, we can do it all!
Why Enlist Services from Our Outbound Call Centre?
Over the years, we have established ourselves as a company that can be trusted and relied upon. We have helped multiple businesses grow thanks to our sales calls and outbound customer services. You will not have to worry about any of your customers failing to get through as we operate a 24/7 support line.
Opting to enlist the services of an outbound call centre will save you money in the long run. This is because you will not have to spend resources on training an in-house team. Here at Impact Call Centre, we invest heavily in training so you can feel confident in our agents being experts when it comes to your products.
We employ more than 200 staff members, all of whom adopt our core values to ensure that our clients get the best service possible. A positive and can-do attitude is essential as is our transparent and honest approach. As an outbound call centre, we are consumer-focused and have struck up long-term partnerships with many clients across the country.
Contact Us Today
To learn more about our fantastic services, get in touch with our outbound call centre by calling 01794 230 230. Alternatively, send an email to firstname.lastname@example.org or contact us by filling in our online form and we will get back to you as soon as possible.