24/7 Support Lines
Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.
Improve the Customer Experience
Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.
Reduce Costs
Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.
Leave it to Professionals
Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.
Employing over 200 staff, Impact Call Centre Ltd is an established and highly successful outsourced BPO call centre business providing managed services for companies that require our inbound and outbound sales expertise and those needing customer support. To achieve excellence we believe in world class service every step of the way and that everyone has an equal part to play.
Some contact centres are different, but we are very different, come visit us and see why.
Our Aim and Values
To provide a world class service to everyone who touches our business.
Attitude
Having the right attitude is at the heart of everything we do
Positive | Friendly | Can-do | Be the best |
Caring | Ownership
Trusted Partners
Professionally representing our clients
Strong partnership | World class service | Committed | Continued improvement | Integrity | Responsibility and ownership
One Team
Our greatest asset in which we are proud to invest
Be open, honest and approachable | Encourage personal success | Invest in development | Recognise and reward | Everyone has an equal part to play | Provide a positive environment
Consumer Focussed
Always walking in the shoes of the customer
World class service | Respectful | Right first time |
Customer centric | Ownership
