+44 1794 230 230 sales@impactcallcentre.co.uk

24/7 Support Lines

Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

Improve the Customer Experience

Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

Reduce Costs

Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

Leave it to Professionals

Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.

Employing over 200 staff, Impact Call Centre Ltd is an established and highly successful outsourced BPO call centre business providing managed services for companies that require our inbound and outbound sales expertise and those needing customer support. To achieve excellence we believe in world class service every step of the way and that everyone has an equal part to play.

Some contact centres are different, but we are very different, come visit us and see why.

Our Aim and Values

To provide a world class service to everyone who touches our business.

Attitude

Having the right attitude is at the heart of everything we do

Positive | Friendly | Can-do | Be the best |
Caring | Ownership

Trusted Partners

Professionally representing our clients

Strong partnership | World class service | Committed  | Continued improvement | Integrity | Responsibility and ownership

One Team

Our greatest asset in which we are proud to invest

Be open, honest and approachable | Encourage personal success | Invest in development | Recognise and reward | Everyone has an equal part to play | Provide a positive environment

Consumer Focussed

Always walking in the shoes of the customer

World class service | Respectful | Right first time |
Customer centric | Ownership