Supermarket Customer Service Support
Have you been thinking about outsourcing your supermarket customer service support? In that case, the only call centre you need to get in touch with is Impact Call Centre because that’s exactly what we specialise in. Tell us about your requirements and get your free estimate with no obligation to commit today by calling our friendly operators on 01794 230 230 – we’re always here to help!
Discover Our Comprehensive Supermarket Customer Support Solutions
Welcome to Impact Call Centre – the UK’s leading provider of outsourced professional supermarket customer support that’s available 24 hours a day, 7 days a week. We will be there to take calls from your customers whenever they need assistance.
Our multi-channel solutions are easily scalable, so you can benefit from the latest technological advancements without having to invest in the equipment. All supermarket customer service support will be offered at our premises by our trained team of operators with an immaculate phone manner.
With us handling your supermarket customer service support, you can free up resources and focus on growing your business in other areas. Our cost-effective solutions enable you to only pay for the exact amount of productive staff time used, with no hidden fees or unwanted surprises.
From general enquiries about your supermarket to reporting delivery issues and everything else in between, we will have your customers covered every step of the way. Your client feedback will definitely improve with our professional supermarket customer services.
We Will Work Around Your Exact Requirements for Supermarket Customer Services
At Impact Call Centre, we’re proud of our flexible services that take the customer’s needs into account closely as we understand that no two shops have the exact same requirements. We’ll work around your specific procedures in whatever capacity you need us for.
For example, you could only hire us to offer general support and handle standard enquiries. If you’re looking for a more comprehensive outsourced supermarket customer service support package, then we’d be happy to handle courier booking, complaint management, refund requests, and much more.
Why Choose Impact Call Centre for Your Supermarket Customer Services?
Product and customer service training is at the heart of everything that we do here at Impact Call Centre. Our managers and coaches are always available to educate and inform our agents, giving them all the tools they need to succeed in representing your supermarket.
If you prefer to get more hands-on, rather than simply e-mailing us a list of procedures, then we welcome you to come in and train our staff members yourself on your products and services. All of our operators are trained professionals with a great passion for their work, so they’re eager to learn about everything that you offer and familiarise themselves with all of your unique procedures, whatever they may be.
We’re sure that your company has excellent products and services available but we know from experience that many unexpected situations may arise during the customer service. Our promise is simple – to always be there for your clients when they need you the most, with our supermarket customer service support.
The Impact Call Centre team is experienced and ready to resolve any issues that your customers may be experiencing. Only when you choose our call centre will you be able to enjoy and take advantage of all of the following guarantees and benefits that other provider simply won’t be able to match up to:
- 24/7 Inbound and Outbound Supermarket Customer Support
- Experienced Operators Handling Every Call
- Fast Setup with No Installation Fees
- Flexible Packages That You Can Amend at Any Time
- Very Competitive Pricing Structure