+44 1794 230 230 sales@impactcallcentre.co.uk

Pandemic Call Centre Support

Are you anxiously searching for a way to support your business during these trying times? If many of your workers have been furloughed due to the current crisis or you’re dealing with a dramatic increase in calls, Impact Call Centre is here to help. Our pandemic call centre support team are all fully operational and are standing by to provide you and your customers with a much-needed lifeline. To find out more, call us on +44 1794 230 230.


Here to Help with Pandemic Call Handler Support

For many businesses, these are very worrying times as the spread of Covid-19 continues to maintain its grip on the world. Between coping with a severely reduced employee capacity and concerned customers, businesses may quickly find their phone lines being overloaded. This can translate to a lot of missed sales and lost revenue and therein lay the problem. Fortunately, at Impact Call Centre, we’re here to provide pandemic call centre support.

Our agents are all working from home but still have access to all our online tools and resources. As such, our capacity to handle incoming calls and inquiries is unaffected. We’re here to help with inbound sales, customer service, and outbound sales. With the assistance of our pandemic call centre service, your business’ ability to assist your customers will be greatly supported. To find out more about our service, continue reading.


Pandemic Call Centre Support for Sales and Customer Service

Our approach to sales is to generate leads first, then approach customers who’ve expressed an interest in being contacted. If you normally chase up your own leads but are unable to put together a call centre environment, this is where our pandemic call handler support team steps in. Simply supply us with the necessary information, and we’ll assist in any way we can, whether we’re supplementing or temporarily replacing your call team entirely.

Whether you deal with members of the public (B2C) or businesses (B2B), you can expect the full support of our expert call handling professionals. And for customers left anxious by Covid-19 and the current quarantine situation, there’s always a friendly voice on the other end to reassure them. We’re committed to helping by providing the various customer services that might usually be handled by a business’ in-house team. And for current clients, you can rest easy knowing that we’re ready and able to step up to the plate.


The Customer Journey

Our pandemic call centre service is here to help you and your customers.

We’ve always been known for providing a smooth and efficient customer journey. The customer journey has always been important for putting customers’ minds at ease, and now it’s more important than ever. As part of our pandemic call centre support service, we’re here to ease the burden and take care of the entire process on your behalf. This will keep your operations running while keeping your customers happy. Our journey consists of six stages, which are as follows:

  • Interest
  • Consideration
  • Purchase
  • Delivery
  • Ongoing Support
  • Customer Loyalty

We’ll continue to generate interest in your products and services on your behalf, which is now more vital than ever. Thanks to our PCI DSS Level 1 certified status, we’re among the most secure “over the phone” payment handlers available. So, you’ll have peace of mind knowing that any transactions will be handled responsibly. And where possible, we’ll assist with logistical support so far as dispatching and delivering items is concerned. With our pandemic call centre service, we seek to help you wherever we can.

While the situation is ever-changing and evolving, rest assured that Impact Call Centre are committed to doing our part to help businesses navigate their way through this crisis. If you’d like to find out more about pandemic call centre support, call us today on +44 1794 230 230.


A Pandemic Call Centre Service You Can Count On

Here at Impact Call Centre, we’re passionate about assisting businesses and their customers. From making sales to supporting customers with their purchases and inquiries, we’re with you every step of the way. And now we’re here to help our clients and their customers during these trying times. Thanks to our pandemic call centre support service, you’ll be able to continue normal operations, even with reduced capacity or a team that’s overwhelmed.

As always, we’ll provide you with the great service that businesses have come to expect from us, all made possible by our highly motivated and exceptionally talented team. Through well-established training methods, well-documented procedures, relevant reporting, and more, we seek to provide pandemic call handler support that’s tailored to your needs. While some aspects of our service may differ, temporarily, rest assured that the core elements which count certainly won’t change. We’re here for you, so call us now to get started.


Contact Us

To inquire further about pandemic call centre support, call Impact Call Centre today on +44 1794 230 230. You can also email us at sales@impactcallcentre.co.uk or fill out our online contact form.