Outsourced Customer Support Centre
Are you looking to outsource a call centre that provides support to your loyal customers? Well, Impact Call Centre should be your first and only choice. We have a team of dedicated call handlers that can deal with unexpected queries and enhance your customer relationships. For more information about our outsourced customer support centre, give us a call on 01794 230 230.
Our Outsourced Customer Services Will Help Your Company Grow
As a business, you will already know how important it is to build strong customer relationships. However, it can be difficult to provide regular support over the phone if you don’t have a department dedicated to this service. Instead of spending your budget and precious time in training in-house call handlers, use an outbound call centre.
Here at Impact Call Centre, we have a team of world-class professionals that are highly trained and entirely customer focused. By enlisting us as an outsourced customer support centre, you can leave the responsibility to us. Our call agents undergo intensive training to ensure that they are knowledgeable about your business.
By doing this, we can handle every request and query that is thrown our way. As a call centre that offers outsourced customer services, you can rest assured that we will know every detail about your products. It is always our intention to resolve issues during the initial call, leaving customers feeling relieved and satisfied.
There is no doubt that opting for an outbound call centre is beneficial to you. Your company will never have to worry about a customer being ignored or not getting the answers they need. Our agents go a long way in helping companies improve their customer relations and grow their business.
When you choose us as your outsourced customer support centre, you will be getting a full and comprehensive service. We cover all topics and eventualities, so your customers will get the solutions they require. As part of our responsibilities, we offer the following:
- Delivery and Tracking
- Customer Support
- Customer Care
- Warranties and Claims
In addition to the services mentioned above, we can provide order taking and provide secure payment processing due to our PCI DSS Level 1 accreditation. As part of the outsourced customer services available, our team can give you multi-channel solutions. This means that we can also speak to your customers via email, social media, and webchat.
Rather than just use our outbound call centre, consider enlisting us for a warehouse facility. Here, we can take your orders, process them, and ship them out via a carrier of your choice. As you can see, we provide comprehensive, well-rounded services.
Why Choose Our Outsourced Customer Support Centre?
With more than 200 staff at our disposal, Impact Call Centre has become the go-to outsourced customer support centre. We manage a range of services for companies, providing both inbound and outbound customer support and sales. There are many benefits to choosing our company, including the fact that we provide 24/7 support.
We have become a successful outsourced customer support centre by ensuring that every single member of our team adopts some key values. Our team have a can-do attitude and are always customer focused. Not only that, but we also endeavour to create strong working relationships with our clients, so they know they are in good hands.