Outsourced Customer Service Solutions
Is your business in need of professional outsourced customer service solutions? If that’s the case, then you have struck gold by finding Impact Call Centre. Our trained agents will perfectly represent your company and offer fantastic support. Find out more about setting up your own centre by calling our friendly team on 01794 230 230!
Our Outsourced Customer Services
Welcome to Impact Call Centre – a customer-focused call centre with a passion for providing fantastic service. Regardless of which industry you work in, every company needs to provide a world-class service to their customers, both existing and potential. This is where we come in with our outsourced customer service solutions!
We continuously invest in our agents and their training to make sure that they know as much about your operations as you do. Our team always resolves to solve queries during the first phone call, which is not something every outsourced call centre can guarantee.
This unique approach enables your customers to conclude their call completely satisfied with your service. We will help your company grow, improve client loyalty, and achieve all of your business objectives with our outsourced customer services.
Inbound Outsourced Customer Service Solutions
The unexpected may arise at any time and the majority of customers prefer to speak to someone over the phone, so they can resolve their issues without delay. Use our outsourced call centre to ensure that someone is always there to help!
Outbound Outsourced Customer Services
Here at Impact Call Centre, we understand the limitations and opportunities present within the scope of GDPR. If you need to make your clients aware of the changes relating to this legislation, then utilise our outbound outsourced customer service solutions.
Why Choose Impact Call Centre for Outsourced Customer Service Solutions?
The Impact Call Centre team specialises in a wide range of different sectors, so don’t hesitate to get in touch with us. We are always ready and work around the clock. You will be hard pressed to find another centre to offer such a bespoke service that has been tailored around your unique products, schedule, and requirements.
We understand that many businesses don’t operate on the standard 9 to 5 schedule anymore, and we’re here to work around your unique hours, whatever they may be. Let us handle your calls and your team will have more time to expand the business in other areas!
Handling your own calls can be an exhaustive process. Firstly, there’s the cost of setting up the phone lines. After this, you will have to train your staff members who may not have prior experience giving this type of support.
Impact Call Centre can have your customer service team up and running in a matter of hours and your employees can focus on different aspects for further growth. Our experiences will only increase customer loyalty!
With Impact Call Centre handling your outsourced customer service solutions, you can enjoy all of the following benefits and guarantees that other providers won’t be able to offer:
- 24/7 Support Lines
- Cost-Effective System
- Customer Feedback Guaranteed to Improve Your Service
- Professional Agents Handling Your Calls
- And Much More!
Our team members are skilled at resolving even the most complex of problems. The “one call resolution” approach that we take ensures that people won’t have to keep calling in order to get their query sorted!
Contact Us if You Need to Set Up an Outsourced Call Centre
Are you now convinced that your business could greatly benefit from our outsourced customer service solutions? Get in touch with Impact Call Centre at your earliest convenience by calling 01794 230 230 or sending a message through our online contact form – we will respond very shortly!