+44 1794 230 230 sales@impactcallcentre.co.uk

Outbound Telesales and services

Following up on marketing activity is essential to the success of any business, as it means that your company is thought of first when a need arises for your product or services. Impact offers a wide range of outbound services for both business to consumer and business to business.

Telesales

All areas of telesales is our forté, and particularly B2C continuity programmes and B2B. Our outbound telesales teams make regular calls to ensure your company’s profile is continually reinforced. We use advanced software to automatically schedule call-backs for different times and days of the week, which means we can follow up an opportunity, whatever the day, whatever the time.

Telemarketing

As a highly professional, experienced telemarketing company we work closely with you to fully understand your products and services. We ensure no opportunity is missed with all potential leads seen through to a natural sales conclusion. All information previously gathered and relating to that activity is presented to the agent and used to turn telemarketing activities into real sales opportunities.

Continuity Programmes

Establishing a loyal customer base that loves your products and services is the key to any successful business. We use specialist technology to call the right people at the right time and make your customers feel valued. We can even contact customers who haven’t bought from you for a while to reactivate their interest in your brand, along with upselling or cross-selling to help boost your ROI.

Lead Generation Services

We gain a thorough understanding of your business, your goals, your USP, your target audience and your products and services before the lead generation campaign starts. Using highly skilled lead generation agents, we know it’s quality, not quantity, that counts. Our automated diary planner ensures people are contacted at arranged times and opportunities aren’t missed.

Appointment Setting

Our knowledgeable appointment setting agents are well practised and will proficiently represent your business. This enables them to make qualified appointments and work closely with you to find new sales opportunities and interested parties. We can either hot key transfer calls to you to make the appointment in-house, or we can make the appointment for you.

Market Research and Surveys

Whatever your requirements, our professional team of market research specialists ensure you receive a fast, flexible and accurate service. All sensitive and private information we gather is done so in accordance with GDPR standards.

Data Collection and Database Cleansing

We offer a wide range of database cleansing techniques and we work with you to find the best solution – whether that’s outbound verification calls, automatic data analysis tools or a combination of both.

*All our calls are recorded for training and monitoring purposes