We provide professional and cost effective outsourced inbound call centre services that are flexible and scalable. As well as being one of the first PCI DSS Level 1 compliant outsourced call centres in the UK, you can rest assured that your customer data is in safe hands and that by using our services, your valuable merchant account is not at risk. We offer the following specialised contact centre outsourcing solutions and services:
Retail, Webshop and Ecommerce Call Centre
DRTV and Ecommerce sales
We are DRTV, Webshop and Ecommerce call centre sales professionals and can help enhance your offers and sales process to maximise conversion rates and revenue. Training our agents to be extremely knowledgeable about your product, as well as following a flexible sales structure means we make the most of high conversions and target driven average order values. We can scale up or down to meet fluctuating call volumes and have experts available to respond to calls 24 hours a day. We use the latest technology to produce insightful, live reports and statistics for real-time analysis.
Order lines with upselling
Increase the value of your average order with our dedicated and experienced sales team. Upselling and cross-selling is an extremely effective way to boost revenue simply by offering an already receptive customer the opportunity to significantly increase the value of their purchase.
Ensure all donations are carefully and sensitively managed with our experienced agents. If you work for a charity or not for profit organisation, it’s essential that we provide an understanding service to those wishing to make one-off or regular donations. We will boost the value but only where appropriate.
*All our calls are recorded for training and monitoring purposes