Inbound Customer Service
If you’re looking to deliver the best possible customer service, you’ll want to make absolutely certain that your phone lines are always manned. Not only that, but you’ll also want to ensure that all calls are being handled with the utmost professionalism. Here at Impact Call Centre, we provide a bespoke inbound customer service tailored to your business’ requirements and budget. To find out more, call us today on +44 1794 230 230.
Enlist Our Professional Inbound Call Centre
Welcome to Impact Call Centre – the number one UK-based 24/7 call centre, equipped to handle all your business’ call handling requirements. At Impact Call Centre, we recognise just how difficult it can be to juggle your company’s operations and keep your customers happy. Your customers are the lifeblood of your business. A missed or mishandled call can be detrimental, so take advantage of our inbound customer service team to ensure that this never happens to you.
We’re a customer-focused call centre with a team that is as passionate about the success of your business as you are. Every day brings with it the expected and the unexpected. It’s inevitably the latter that ends up catching you out and causing the most lasting damage to your reputation. The good news is that our outsourced customer service packages ensure that you’re prepared for any eventuality.
Turn to Us for Inbound Customer Service
Here at Impact Call Centre, we always aim to resolve customer queries on a first-call basis. When a person calls, they don’t want to be passed from pillar to post or have to wait for an answer or resolution. For this reason, we strive to provide the best possible service, 24 hours a day, 365 days a year. We want customers to conclude their call with us happy and satisfied. In turn, our service helps improve customer loyalty to your company.
It is has been shown by recent studies that customers prefer the human element when interacting over the phone.
With our inbound customer service, your customers will experience world-class service with a human touch. From delivery and tracking to customer support, customer care, warranties, and claims; we can act as an extension of your company.
Through delivering outstanding service, we seek to increase customer retention, ensuring the long-term success of your brand. What’s more, is that our outsourced customer service packages are entirely bespoke. You can opt to choose a range of additional extras, which include:
- Order Management and Telesales Calls
- Multi-Channel Solutions
- Warehouse Fulfilment Options
- Secure Payment Processing (we are PCI DSS Level 1 accredited for your peace of mind)
- And More!
The Customer Journey
Of course, the most important part of any interaction is the customer journey. By ensuring a smooth process throughout and a pleasant experience, we strive to serve the customer’s needs while building on the success of your company. We thrive on delighting customers and forging new relationships for your business moving forward.
To promote sales growth, we aim to generate interest, foster consideration and encourage a final decision that leads to a purchase. Following on from this, we deliver inbound customer service that takes care of everything, from delivery and ongoing support to customer retention. We work tirelessly to take care of your customers, so you’re free to focus on growing your business.
Why Choose Us for Outsourced Customer Service?
When deciding on the right direction to take your business in, the first thing you must ensure is that there is a system in place to take care of your customers. It’s not enough to have a few phones set up if there aren’t enough lines or people to handle the influx of calls. Setting up systems and recruiting and training personnel can be expensive and time-consuming. Our inbound customer service provision is a cost-effective alternative.
We’ve invested in the latest technologies and continually invest in our agents, training and familiarising them with the products and services offered by our clientele. It’s our firm belief that happy employees breed positive results. Around 72% of our employees have been with us for more than two years, with an average tenure lasting around four.
To achieve success, we follow a carefully structured, on-boarding process. When a new client signs up with us, there’s a lengthy process which involves training, well-documented procedures, consultative account management, and relevant reporting. All this enables us to understand your business better and to provide more seamless integration.
We also work closely with our partners, adapting our approach to facilitate their individual requirements. All in all, we deliver exemplary performance that we’re not afraid to be measured by.