+44 1794 230 230 sales@impactcallcentre.co.uk

Inbound and Outbound Customer Service

Are you struggling to handle customer service enquiries on your own and are looking for a solution? Well, turn your attention to our team here at Impact Call Centre. We provide clients with inbound and outbound customer service, which is available 24 hours a day, seven days a week. For more information about how we can make your life easier, give us a call on 01794 230 230.


The Best Outsourced Customer Service Available

It is essential that your customers have a way of reaching your business, particularly if they have queries about your products or services. We are fully aware that you will be overseeing many different facets of your company, which means you may not have the resources to answer all customer service calls. If that’s the case, we can provide you with an inbound and outbound call centre.

By enlisting the expertise of Impact Call Centre, you will be receiving inbound and outbound customer service. Our agents work around the clock to make sure that your customers are getting the answers and support that they need. Rest assured that our agents will learn every detail about your products and services so that they can respond to any queries.

If you are choosing to go down the route of outsourced customer service then we should be your first point of call. Our experts always vow to resolve customer issues within the first call, ensuring that whoever is on the other end of the phone is satisfied with our response. Customer loyalty is incredibly important to us as we know that it will only boost your business and possible revenue.

Outsourced Customer Service

As an inbound and outbound call centre, we train our agents to be able to handle all manner of enquiries from customers. This will give you peace of mind as you can trust us to take care of any issues and represent your company in the best way. Some of the many aspects that we cover include:

  • Delivery and Tracking
  • Customer Care
  • Customer Support
  • Warranties and Claims


Inbound Customer Services

It is important for a customer to have someone on the other end of the phone to answer their questions regarding your product or service. Perhaps it is an urgent issue that needs resolving. Well, by hiring our call handlers, we will be able to provide a human touch by answering incoming calls 24/7. You can receive this as part of our inbound and outbound customer service.


Outbound Customer Services

Here at Impact Call Centre, we can advise and work with you on developing call campaigns, which can be part of outsourced customer service. Rest assured that we work within the constraints of GDPR to ensure that our process is legitimate and proper.


Why Choose Us For Inbound and Outbound Customer Service?

With more than 200 staff under our umbrella, Impact Call Centre has become a trusted and established figure within the industry. We operate as an outsourced BPO call centre business that offers an array of first-class services to clients across the UK. As an inbound and outbound call centre, we go above and beyond to build relationships between you and your customers.

There are many features that make us stand out, with one being that we provide inbound and outbound customer service on a 24/7 basis. At any time of day, customers will have the comfort knowing that they will reach your business whenever they need to. Not only are we a point of contact, but we also invest in the latest technology to enhance the customer experience.

By choosing Impact Call Centre to take care of your inbound and outbound customer service, you can free up resources to focus on other aspects of your business. You won’t have to worry about hiring or training new staff to take care of your calls as we will do everything for you.


Contact Us Today

To find out more information about our inbound and outbound customer service, give us a call on 01794 230 230. Alternatively, send an email to sales@impactcallcentre.co.uk or contact us by filling in our online form.