Inbound and Outbound Customer Service
If you find yourself in a position where you’re struggling to stay on top of the constant stream of customer service enquiries, Impact Call Centre can help. Furthermore, we can also assist with the challenge posed by keeping pace with outgoing sales calls. Available 24/7, we specialise in outsourced inbound and outbound customer service. To find out more, just call us on 01794 230 230.
The Number One Outsourced Customer Service Provider
When it comes to doing business, your phone lines are the all-important lifeblood. They provide a way to not only connect with existing customers but to seek out new ones too. For every missed or mishandled call, that’s potentially a lost customer or a missed opportunity. There’s also your reputation to consider. The good news is that you don’t have to struggle on by yourself, not when we’re here to provide inbound and outbound customer service.
At Impact Call Centre, our agents work around the clock to ensure that our clients’ customers can always reach someone when they need to. And we work tirelessly to further the marketing reach of businesses looking to secure new customers. To help our inbound and outbound call centre deliver the best possible service, we even take the time to familiarise ourselves with your products and services. So, we’re well-placed to handle a wide range of queries, issues, and requests on your behalf.
An Inbound and Outbound Customer Service Provision You Can Always Count On
When utilising Impact Call Centre, you can be assured that our team will always go the extra mile to leave your customers feeling wholly satisfied. Customer loyalty and retention is something we keep in our focus whenever we field a call. Our goal is to always work in a way that boosts your reputation and revenue by providing your customers with excellent outsourced customer service.
As we mentioned above, our team members undergo comprehensive levels of training to ensure the best possible inbound and outbound customer service. Whether a customer is ringing to ask a question, to raise a complaint or concern, to place an order, or to enquire about an existing order, we have the situation well in hand. Just some of the many aspects we cover include:
- Delivery and Tracking
- Customer Care
- Customer Support
- Warranties and Claims
- Product Orders
For all inbound calls, our inbound and outbound call centre ensures there’s always a human being at the other end of the phone. We recognise that issues can arise and need resolving at peculiar hours, and so we make ourselves readily available 24/7. All calls are handled with a human touch, whether we’re supplementing or replacing your own call handlers.
For all outgoing calls, we adhere closely to your marketing strategy, or we can devise all-new call campaigns while working in tandem with your team. Be confident when choosing Impact Call Centre as we always handle inbound and outbound customer service within the constraints of GDPR. This ensures no unpleasant legal entanglements which could damage your company’s reputation and standing.
What Other Reasons Are There to Choose Our Inbound and Outbound Call Centre?
Here at Impact Call Centre, we have more than 200 employees working for us, and each one is a highly skilled and motivated individual. Their dedication and commitment are why we’re regarded by many as a trusted option for inbound and outbound customer service. As an outsourced BPO call centre, we provide an array of top-tier services you won’t find elsewhere.
We go above and beyond for our clients, providing the reassurance of having a point of contact for their customers whenever they need one. And thanks to the flexibility of our services, we’re able to adjust to the needs of your business. Perhaps you require temporary cover for a busy seasonal spell or imminent product launch. Maybe you require a long-term solution. Whatever it is, you can be sure that Impact Call Centre can handle it.
If you wish to avoid the hassle of hiring and training call handlers or offset the cost of running your own team, we provide an excellent alternative. If you seek an outsourced customer service company that stands ahead of its competitors, Impact Call Centre is the company to call.