Ecommerce Customer Service Call Centre
Are you a business owner looking to provide a superior service for your customers? Are you tired of missing out on sales opportunities and dealing with unhappy callers? At Impact Call Centre, we provide 24-hour solutions in our ecommerce customer service call centre. Our highly trained team are on hand to provide clients with bespoke services that will improve the customer experience while reducing costs. To find out more, call us today on +44 1794 230 230.
Hire Our Outsourced Customer Service Call Centre Today
There’s nothing worse than running a business while attempting to contend with phones that keep ringing off the hook. As the missed or mishandled calls start to pile up, the consequences become apparent. Customers will be put off by a business that’s perceived as being unable to deliver consistently high service. Fortunately, there’s an easy way to avoid this by enlisting the services of our ecommerce customer service call centre.
Our services are fully GDPR compliant and are designed with multi-channel solutions intended to free up your resources while keeping your customers satisfied. Available 24/7, your calls will be picked up by our call handlers, all of whom are trained in outbound sales outsourcing. You can find out more about this below or by calling our team today.
Deliver the Gold Standard with Our Ecommerce Customer Service Call Centre
From delivery queries and courier issues to returns, refunds, replacements, claims, and product and service information; our call handlers can handle all sorts of issues on behalf of your company. The great thing about using our outsourced customer service call centre is that you free up your employees to do what they do best. All the while, saving yourself the time and money training dedicated call handling staff.
It’s really quite simple – you sign up, and we’ll create a bespoke package tailored to your needs. Then, when you need us to step in, we’ll have your calls routed to our team. When you no longer require our assistance, your calls will be routed back to your employees. Just some of the features offered by our ecommerce customer service call centre include:
- Order Taking and Telesales Calls
- Secure Payment Processing
- Multi-Channel Solutions (email, web-chat, social media, etc.)
- Fulfilment Solutions
To ensure that our team delivers the gold standard, our training managers and agents provide all our operators with the tools they need to succeed.
Through in-house training, they gain more familiarity with your products and services. Plus, you’re welcome to come along and train our outbound sales outsourcing team, so they know exactly how best to represent your brand.
Why Choose Us for Outbound Sales Outsourcing?
At Impact Call Centre, we’re firmly committed to delivering a competitively priced service without compromising on quality. We have over 200 employees working out of our ecommerce customer service call centre. You can rest assured that whatever your circumstances; we have you covered. For many years, we’ve provided managed inbound and outbound sales expertise for businesses in desperate need of customer support solutions.
To provide much-needed peace of mind, we aim to be there whenever our clients need us. Our team are dedicated to improving the customer experience and, in turn, increase loyalty rates. We don’t just want to answer your calls and be done with it. We also want to help your business succeed by convincing customers to turn to you for your products and services.
As a customer-centric business, we put our clients at the heart of everything we do. By maintaining a friendly, can-do attitude and forging strong partnerships, we actively contribute to the success of our clients. Above all else, we’re committed to being both honest and approachable. By operating with integrity and encouraging personal success within our team by investing in development and reward, we’re building a brighter future for all parties concerned.
So, if you’re searching for a market-leading outsourced customer service call centre, you’ll be hard-pressed to find anyone better than Impact Call Centre.
Get the ball rolling today by calling our ecommerce customer service call centre on +44 1794 230 230.