Customer Service Call Centre
UK Outsourcing Customer Service Call Center Solutions
Every company needs a world class customer service call centre team to deal with the unexpected such as delivery queries, product support and resolving questions using phone, email and web chat to communicate. As a specialist in outsourced customer services, we invest heavily in training our agents to ensure the service we give your customers is world-class. Using customisable software to capture insight on why consumers are calling and what their experiences have been, we can track performance relating to a particular customer base, product or service and once the data is captured it can be reported on. Exceptional customer service solutions are offered across all communication channels:
Our large customer service team deal with a huge variety of products and services, resolving queries using extensive product knowledge, interpersonal skills and process. Our bespoke software can adapt to any requirement, be updated and enhanced to determine and report on complex situations.
Customers find it frustrating when a new product doesn’t work or they can’t work out how to fix it. This can be made worse when the product or technical support line is only available during working hours. Savvy businesses know that providing support lines in-house can be a strain on resources but we’re available 24 hours a day, seven days a week to ensure you have that critical out of hours and weekend cover.
If you or your organisation has run any kind of event, you already know that along with the simple bookings, there are numerous queries to deal with and questions to answer. We have a team dealing with anything from car parking to exhibitor bookings, effectively handling every query from where is my car, to what transport options are there available to get me to the show.
To run a successful business these days, you have to be available round the clock but we know this is not always feasible. Impact offers a fast, efficient, accurate, cost-effective and 24-hour telephone answering service that ensures you never miss an important call again. All messages are taken by our competent, professional agents who are fully trained on your company’s products, services and processes, as well as the organisation itself.
Research shows that many buyers browse websites for products or services in the evening and weekends and then want to speak to someone. We can offer you a professional telephone answering service that can increase potential business for your company and have an advantage over your competitors.
*All our calls are recorded for training and monitoring purposes