Call Centre Services for Pharmacies
Are you struggling to stay on top of a rapid influx of calls, many of which might be related to the current global pandemic? Then you can turn to Impact Call Centre as we provide call centre services for pharmacies. We offer a world-class service that’s tailored entirely to your business and specific requirements. Our services are bespoke and fully backed by our highly trained team who possess experience that spans multiple sectors. To learn more or to get started, call us now on +44 1794 230 230.
Here to Help with Our Pharmacy Call Centre Service
Every day, pharmacists must contend with serving customers instore as well as over the phone. Under normal circumstances, this can be easily managed by the pharmacy staff. However, when crisis strikes creating uncertain times, the number of people calling concerned tends to greatly increase. This can quickly overwhelm any team not prepared to handle such a large influx of calls. With our call centre services for pharmacies, we help ensure that teams aren’t overwhelmed and that customers receive excellent service.
You can read more about call centre support for pharmacies below. If you’d like to get started or have any questions, feel free to call us at any time.
Introducing Our Call Centre Services for Pharmacies
The most common calls that pharmacies receive are often general enquiries or questions concerning prescriptions. Some calls might relate to medical enquiries or requests for advice. While we’re not in a position to offer medical advice or deal with patient-specific requests, we can handle all other general enquiries. These generally take up a lot of your team’s time, and so by enlisting our pharmacy call centre service, you’ll be easing the burden considerably.
Particularly during a global pandemic, more and more people will be ringing up concerned. The purpose of our call centre services for pharmacies is to field these calls, referring only those who require the expertise of a trained pharmacist. This way, callers get the answers they seek, enabling your team to focus on what they do best.
These are uncertain times, and individuals aren’t always going to have questions or concerns during normal business hours. This is where our call centre support for pharmacies comes into its element. Our expert, home-based, call handlers are available 24-hours and have access to all our cutting-edge technologies. This ensures they are able to deliver an excellent service, even remotely.
Whenever a request comes through, it’ll be handled by one of our skilled operators and, if necessary, detailed notes will be taken, and the call escalated once your team are in. The hope is that you won’t arrive to an influx of calls the second it hits opening time. And thanks to our service being entirely GDPR compliant, all sensitive patient information will be completely protected.
To summarise, reasons to choose our call centre services for pharmacies include:
- 24/7 Availability
- GDPR Compliant
- Bespoke Call Packages
- Highly Trained Operators
- Service Tailored to All Relevant Aspects of Your Business
- Improved Customer Service
If you would like to find out more about our call centre services, do not hesitate to call Impact Call Centre today on +44 1794 230 230.
Proud to Provide Call Centre Support for Pharmacies
Here at Impact Call Centre, we’re committed to helping clients, both current and prospective, maintain some semblance of normality during these difficult times. Everyone is feeling the pressure of the current global pandemic, and pharmacies are no exception. It’s important, however, to support businesses while ensuring that customers can still access the help they need. To that end, we’re proud to do our part through our call centre services for pharmacies.
With more than 200 trained operators, all currently working from home, we can handle all manner of general enquiries, freeing up your staff to focus on what they do best. Our operators are all knowledgeable, experienced, and able to absorb new information. Thanks to our onboarding process, they are all given the tools they need to succeed and will confidently relay the correct information verbatim.
And any medical queries that require the attention of a pharmacist will be logged and escalated quickly and correctly. With our pharmacy call centre service, you and your team are not alone in this.