+44 1794 230 230 sales@impactcallcentre.co.uk

Business to Business

B2B Call Centre UK

Outsource B2B calls with experts

24hr Support Lines

 

24/7 Support Lines

Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

Improve the Customer Experience

Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

Reduce Costs

Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

Leave it to Professionals

Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.

B2B Telemarketing, Telesales & Customer Support

Suppliers, manufacturers and other service providers often have to call businesses about their products or service. Whether you’re calls are cold, warm leads or current customers Impact can help maintain your reputation with our experienced and professional agents whilst improving sales and the customer experience by building connections. We’re customer service & sales professionals. 

 

Inbound & Outbound B2B Calling Services

✔ Re-orders / Repeat Orders
✔ Customer Support
✔ Subscriptions
✔ Questions / Queries
✔ Repeat Payments
✔ Direct Sales
✔ Order processing
✔ Data Processing
✔ Qualifying Leads
✔ Convert Leads into Sales
✔ Telemarketing Campaigns
✔ Direct Call Response Handling
✔ Data Clensing

✔ Order Taking
✔ Payment Processing
✔ Internet Enquiries
✔ Market Research
✔ Surveys
✔ Appointment Setting
✔ Bookings / Registrations
✔ Follow Ups
✔ Product Launches
✔ Help Desk
✔ Customer Feedback
✔ Win-backs
✔ Returns Management & Refunds

Direct Partnership

At Impact we work in a direct partnership with our clients acting as ambassadors of your brand and values. We believe in transparency and always exceeding expectations.

B2B Call Center Outsourcing Services

B2B Inbound Telesales & Customer Service Support

Our inbound teams can provide sales or customer support for your clients or prospects. Impacts agents are highly trained to make a sale when customers call in with interest about your products or services. 

B2B Outbound Telemarketing

We have a real passion for driving growth for your business with our outbound call center b2b services. We embrace every outbound opportunity to ensure the highest ROI.  

B2B Telemarketing Services

We can work in partnership with:

  • Suppliers
  • Manufacturers
  • Service Providers
  • Wholesalers
  • Agencies
  • Business Solutions
  • Food & Beverage
  • Tech Companies
  • Event Organisers
  • Internet of Things (IoT)

Classroom style agent training

We strive to know as much about your products and processes as you do!

Agent Training

Product, sales and customer service training is at the heart everything we do. Our training managers and coaches are always available to educate and inform agents by giving them the tools they need to succeed in servicing your customers and target market.

Come in and train our staff

We welcome clients training our staff on their products and services. Our agents are eager to learn in-depth information about product use, systems, processes and anything else your customers may have questions about.

Outsourced B2B Call Centre Services

Interested in:

Contact us today for more information about our B2B contact centre service.

Call: +44 1794 230 230