+44 1794 230 230

Exciting times at Impact

All contact centres are different – but some are very different!

Our People

Employing over 200 staff, our biggest and most important asset.

Employing over 200 staff, Impact Call Centre Ltd is an established and highly successful business providing outstanding outsourced solutions for companies that require our inbound and outbound sales expertise and those needing customer support. To achieve excellence we believe in world class service every step of the way and that everyone has an equal part to play.

Our Aim and Values

To provide a world class service to everyone who touches our business.


Having the right attitude is at the heart of everything we do

Positive | Friendly | Can-do | Be the best |
Caring | Ownership

Trusted Partners

Professionally representing our clients

Strong partnership | World class service | Committed  | Continued improvement | Integrity | Responsibility and ownership

One Team

Our greatest asset in which we are proud to invest

Be open, honest and approachable | Encourage personal success | Invest in development | Recognise and reward | Everyone has an equal part to play | Provide a positive environment

Consumer Focussed

Always walking in the shoes of the customer

World class service | Respectful | Right first time |
Customer centric | Ownership